Returns & Refunds

Every Clawdette is checked before she sets off, but if something's not right when she arrives, we've got you. 🦞

Damaged, defective, or incorrect items

If your Clawdette arrives damaged, faulty, or isn't what you ordered, please contact us within 14 days of delivery with your order number and a photo of the issue.

We'll sort you out with a replacement or a full refund — whichever works best.

Changed your mind? 💭

We don't offer a general change-of-mind returns policy.

So please have a good look at the size, colour, and details before checking out. Not sure about something? Ask us first.We'd much rather help you choose the right Clawdette than have her making an unnecessary round trip. 🦞

Your statutory rights

If you're shopping from a country where consumer law gives you a right to cancel or return an online purchase, those rights still apply.

If you believe your order qualifies for a statutory return or cancellation, please contact us at hey@pinchplease.com before sending anything back. We'll provide the relevant instructions and return details.

Nothing in this policy affects your statutory consumer rights.

Refunds 💸

Once we've received and checked a return, we'll process any approved refund to your original payment method.

Refund timing may vary depending on your bank or card provider.

Need help? 💌

If something about your order isn't quite right, email us. We're always happy to help.